delivery/delivery during covid19/returns

{Delivery during Covid19} 

Big little noise is still dispatching all orders on time, however delivery of orders is experiencing delays.  Orders sent via express delivery with Australia Post due to this, the delivery time frames can not be guaranteed.

At this time, we have chosen to cease all international deliveries due to the delays and increased costs, however following Australia Post advice we do hope to resume worldwide shipping soon.

Should you have any questions regarding delivery please email biglittlenoise@outlook.com

 

{Australian delivery}

For all orders up to $119 dollars prices are reflective of Australia Post/Sendle.

A $10 flat free standard delivery is applied to all orders $120 - $178 and FREE standard delivery applied to all orders $179+ and above.  The above costs are absorbed by big little noise to ensure delivery costs are kept to a minimum.

Standard post delivery is estimated between 3-7 workings days dependant on the destination of travel/flights and measures in place.  For regional areas please allow up to 5-10 days in some circumstances.

All orders are sent with tracking details for you to track your parcels journey, should you have any questions please email biglittlenoise@outlook.com

{international delivery}

We offer $50 dollar flat rate for international shipping regardless of the package size or where its going!

International delivery will be sent with tracking details for you to track your parcels journey, should you have any questions please email biglittlenoise@outlook.com

Please note some international orders may incur an additional charge (country and order cost dependant) due to importation/customs taxes, which are required to be paid by the customer on delivery.

 

{stock}

Please allow up to 2 business days for your order to be processed (3 in times of sale, new product releases or peak periods eg. Easter and Christmas).  In most cases your order will be processed and shipped the next business day and we strive to aim for that.

All items online, are in stock and ready to ship, unless specified in the description as a pre~order item in which it will have an estimated date of arrival.  Please keep in mind this is an estimate based on information from our suppliers/delivery.

If ordering a pre~order Item, your order will be sent all together in one shipment.  if you require items to be sent as seperate delivery please contact us at biglittlenoise@outlook.com to make these arrangements.

 

{returns}

All items are quality checked prior to dispatch and being a natural item contain individual timber characteristics and markings, making each piece unique.

We do not offer a return or refund for change of mind purchases, so please choose carefully.

all big little noise pieces are recommended for use with parental supervision, as the item may contain small parts.

big little noise timber toys/pieces are not to be used as a teether, bitten or chewed

In the unlikely chance that a product is faulty on arrival, please contact us on biglittlenoise@outlook.com 

 

many thanks for supporting small and I am sure you will love your piece of big little noise!

Alana x