delivery + delivery during covid19 + returns

+ delivery during Covid19 

big little noise is still dispatching all orders on time, however shipment of orders is experiencing delays.  Any orders sent via express delivery with AusPost due to this, next day delivery and delivery time frames can not be guaranteed.

Shipping worldwide has recommenced in line with AusPost guidelines and advice.

Should you have any questions regarding delivery please email biglittlenoise@outlook.com

 

+ Australian delivery

Flat Rate $9.95 shipping Australia wide

Free Rate shipping for orders $299+ Australia wide

(The above costs are absorbed by big little noise to ensure delivery costs are kept to a minimum)

All parcels are sent via a courier service, unless your address is a Parcel Locker or P.O box in which case it will be sent via Auspost. 

Parcels are sent 'Authority to Leave', please note that big little noise accepts no responsibility for parcels that are missing with Authority to Leave. 

Tracking details will be emailed to track your parcels journey, should you have any questions please email biglittlenoise@outlook.com

 

+ International delivery

International delivery is sent via AusPost service with tracking details emailed for you to track your parcels journey, should you have any questions please email biglittlenoise@outlook.com 

In the unforeseen circumstance a parcel is sent via Economy Air and not received, AusPost will not declare a parcel lost, until it has been missing for 3 months (this allows time for the parcel to be returned to sender should it be undeliverable. 

Some international orders may incur an additional charge (country and order cost dependant) due to importation/customs taxes, which is required to be paid by you, the customer on delivery.  Please note customs can delay parcel lead/arrival times, which is out of our control.

Tracking details are emailed to track your parcels journey, however should you have any questions please email biglittlenoise@outlook.com 

 

+ order/pre-order stock dispatch

Please allow 1-3 business days for your order to be picked, packed and processed (extending times during new product releases, peak periods eg. Easter and Christmas or promotional offers).

All items online, are in stock and ready to ship, unless specified in the description as a pre~order item in which it will have an estimated date of arrival.  Please keep in mind this is an estimate based on information from our suppliers/delivery.

If ordering a pre~order Item, your order will be sent all together in one shipment.  if you require items to be sent as seperate delivery please contact us at biglittlenoise@outlook.com to make these arrangements.

 

+ returns

All items are quality checked prior to dispatch and being a natural item contain individual timber characteristics and markings, making each piece unique.

We do not offer a return or refund for change of mind purchases, so please choose carefully.

big little noise pieces are recommended for use with parental supervision, as items may contain small parts.  big little noise timber toys/pieces are not to be used as a teether, bitten or chewed

In the unlikely chance that a product is faulty on arrival, please contact us on biglittlenoise@outlook.com 

 

many thanks for supporting small and I am sure you will love your piece of big little noise!

Alana x